Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! TechSolutions Inc. is a Mesa-based innovator providing cutting-edge IT solutions to Arizona businesses. We're seeking passionate tech enthusiasts ready to grow with us through hands-on experience and mentorship. You'll work with enterprise systems while receiving industry training and career advancement opportunities.
Why Join Us?
• Comprehensive onboarding program with certifications
• Collaborative team environment in Mesa's tech hub
• Clear career path to senior IT roles
• Competitive benefits including health insurance and retirement plans
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on system deployments
- Monitor IT systems and perform preventative maintenance
- Deliver exceptional customer service via ticketing systems and in-person support
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking, and hardware troubleshooting
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (training provided)
- Ability to lift 20 lbs and work in server environments
- Valid Arizona driver's license for occasional off-site support
- Experience with helpdesk software (ServiceNow or Zendesk a plus)
- Must pass background check and drug screening