Job Description
Launch your tech career with InnovateKC Solutions, Kansas City's premier IT innovator! We're seeking passionate entry-level professionals to join our dynamic team and deliver exceptional IT support to our growing client base. This is your opportunity to learn from industry veterans while working on cutting-edge infrastructure and systems. Enjoy competitive compensation, comprehensive benefits, and a clear path to career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on system upgrades and projects
- Deliver user training on company applications and security protocols
- Monitor system performance and resolve escalated tickets
- Assist with cybersecurity initiatives and compliance measures
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits