Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm in Sacramento! We're seeking motivated entry-level professionals to join our dynamic IT Support team. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients. This role offers hands-on experience with cutting-edge systems and a clear path for career growth within our organization.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and maintain support ticket systems
- Collaborate with senior engineers on complex troubleshooting tasks
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
- Participate in system upgrades and infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in a team environment
- Valid California driver's license (for occasional site visits)
- Passionate about continuous learning in technology