Job Description
Join TechSolve Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of California's Central Valley. We're a rapidly growing tech firm dedicated to empowering local businesses with innovative IT solutions. This role offers hands-on experience with enterprise systems while working alongside senior engineers in a collaborative environment. Enjoy competitive benefits, mentorship opportunities, and a clear path to career advancement.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues, resolutions, and asset inventory in ticketing systems
- Collaborate with team members to implement security best practices and system updates
- Assist with onboarding new employees and equipment deployment
- Participate in cross-departmental IT projects as assigned
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Experience with helpdesk software (ServiceNow, Zendesk, or similar)
- Strong troubleshooting skills and customer service orientation
- CompTIA A+ certification preferred (willing to train)
- Ability to lift 30 lbs and work in varied office environments
- Valid California driver's license for occasional off-site support
- Excellent written/verbal communication skills