Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide technical assistance to our clients. This role offers hands-on experience with cutting-edge systems while working in a collaborative environment focused on growth and innovation. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy competitive compensation, comprehensive benefits, and ongoing training opportunities.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex problem-solving
- Assist with network administration tasks including user account management
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required