Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! InnovateTech Solutions is a rapidly growing tech firm committed to empowering businesses with cutting-edge solutions. We're seeking passionate tech enthusiasts to provide exceptional IT support to our diverse client base. This role offers hands-on experience with hardware, software, and network systems while working alongside industry professionals who will mentor your growth.
Our Albuquerque headquarters features a collaborative workspace with modern amenities and flexible work arrangements. We invest in our team's development through continuous training programs and certification opportunities. If you're eager to learn, solve problems, and build a foundation in IT, this is your chance to launch a rewarding career in New Mexico's thriving tech hub.
Responsibilities
- Provide responsive technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist users with system access, security protocols, and troubleshooting
- Document support tickets and maintain accurate service records
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system updates and security patches
- Deliver user training on new technologies and best practices
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong problem-solving abilities and customer service orientation
- Proficiency with Microsoft Office Suite and diagnostic tools
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- CompTIA A+ certification or willingness to obtain within 6 months