Job Description
Join our dynamic IT team at TechSolutions Inc., Milwaukee's leading technology innovator! We're seeking passionate entry-level talent to launch their careers in a supportive, growth-oriented environment. As an IT Support Specialist, you'll be the backbone of our digital operations, ensuring seamless technology experiences for our clients. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid advancement in our expanding tech ecosystem.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on infrastructure projects
- Conduct regular system backups and security audits
- Train employees on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving and communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Ability to lift 30lbs for equipment maintenance