Job Description
Launch your IT career with Nevada Tech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic Las Vegas team. As an IT Support Specialist, you'll be the backbone of our technical operations, providing critical support to our growing client base. This is a unique opportunity to gain hands-on experience in network administration, cybersecurity protocols, and system optimization while working with cutting-edge technology. Our comprehensive training program ensures you'll develop industry-relevant skills while contributing to real-world projects. Join us in transforming businesses through technology innovation!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site assistance
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Deploy and configure workstations, servers, and cloud solutions
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and migrations
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with cloud platforms (AWS, Azure) or virtualization (VMware)
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30 lbs for equipment installation/maintenance
- Valid driver's license with clean driving record
- CompTIA Security+ certification preferred (or willingness to obtain within 6 months)