Job Description
Launch your IT career with TechInnovate Solutions, a leading technology firm in Portland's thriving innovation ecosystem. We're seeking passionate entry-level professionals to join our dynamic IT support team and deliver exceptional service to our clients. This hands-on role offers structured training, mentorship opportunities, and clear pathways for growth into specialized IT fields. Join us in shaping the future of technology while building a rewarding career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service desk ticket records
- Collaborate with senior engineers on system upgrades and security protocols
- Deliver user training on new software implementations
- Monitor system health and perform preventative maintenance
- Assist with cloud service administration (AWS/Azure basics)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work with physical hardware components