Job Description
Join our dynamic team at TechNova Solutions and kickstart your IT career in Oklahoma's thriving tech hub! We're seeking passionate entry-level professionals to provide critical technical support and drive innovation. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid growth in a collaborative environment. Our competitive benefits package includes health insurance, 401k matching, and professional development stipends. Help us empower businesses through cutting-edge technology solutions while building your future in IT.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide Tier 1 support via phone, email, and remote assistance
- Document technical procedures and maintain knowledge base articles
- Assist with network infrastructure monitoring and maintenance
- Collaborate with senior engineers on complex system deployments
- Conduct user training sessions for new technology implementations
- Participate in IT asset management and inventory audits
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience with conflict resolution skills
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365 suite
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional on-site visits