Job Description
Join TechFlow Dynamics as an Entry-Level IT Support Specialist and kickstart your career in Detroit's booming tech sector! We're urgently hiring passionate individuals ready to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge technology while collaborating with industry experts. Enjoy competitive benefits, professional development opportunities, and a dynamic work environment in downtown Detroit. Don't miss this chance to grow with us!
Responsibilities
- Deliver responsive technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Install/configure computer systems, peripherals, and security software
- Document incident reports and maintain accurate knowledge base entries
- Assist with onboarding new employees and equipment setup
- Collaborate with senior IT staff on system optimization projects
- Conduct routine hardware/software maintenance and updates
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of PC hardware, networking concepts, and operating systems
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies