Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide critical technical support to our growing client base. This immediate hire position offers comprehensive training and a clear path for professional growth in the heart of Silicon Valley. If you're ready to transform your technical knowledge into real-world impact, apply today and become part of our innovation-driven culture.
Responsibilities
- Provide responsive technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote support
- Document all incidents, resolutions, and asset configurations in IT service management tools
- Assist with hardware installations, upgrades, and preventative maintenance
- Collaborate with senior technicians to escalate complex issues
- Conduct user training on new technologies and systems
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1-2 years of technical support or help desk experience
- Proficiency with Windows/macOS operating systems and Microsoft Office Suite
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible hours including occasional on-call support