Job Description
Launch your career with TechNova Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Seattle. As a foundational member of our IT department, you'll gain hands-on experience with cutting-edge technology while supporting our growing client base. We offer comprehensive training, mentorship programs, and clear career progression paths. Join us in building innovative tech solutions that transform businesses across the Pacific Northwest.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Assist with security protocols and compliance measures
- Train users on new systems and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred