Job Description
Join our dynamic team at TechGrowth Solutions and kickstart your IT career in Minneapolis with flexible remote options! We're seeking motivated entry-level professionals eager to grow in a supportive environment. Enjoy competitive benefits, mentorship programs, and opportunities for rapid advancement. Apply today and start your journey tomorrow!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with network administration tasks and security protocols
- Document technical procedures and maintain knowledge base
- Collaborate with senior IT staff on system upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Eligibility to work in the United States