Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Louisville, KY to provide critical technical support to our clients. This is your chance to gain hands-on experience with cutting-edge systems while making a real impact. Apply today to join a company that invests in talent and offers clear growth pathways.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide exceptional customer service via phone, email, and chat
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on complex troubleshooting
- Manage inventory of IT assets and equipment
- Conduct user training on new technologies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license (for occasional on-site visits)