Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals with a passion for problem-solving to provide critical technical support to our clients. This is your opportunity to grow in a supportive environment while making tangible impact. If you're eager to learn, thrive in fast-paced settings, and want to build a foundation in IT infrastructure, this role is for you. No prior experience required – we'll train you!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity setup and basic security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Participate in onboarding and training sessions for new technologies
- Maintain inventory of IT assets and assist with procurement processes
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Basic knowledge of Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license (for occasional on-site visits)