Job Description
Launch your tech career with our remote Entry Level IT Support position! No experience needed – we provide comprehensive training to build your skills in cloud technologies, cybersecurity basics, and system administration. Join our diverse team of innovators and grow your expertise while supporting Fortune 500 clients. Enjoy flexible remote work, competitive benefits, and clear advancement pathways.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for remote clients
- Diagnose and resolve hardware/software issues using ticketing systems
- Assist with cloud platform configurations (AWS/Azure fundamentals)
- Create and maintain technical documentation for troubleshooting guides
- Collaborate with senior engineers on complex escalations
- Participate in weekly training sessions on emerging technologies
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Eagerness to learn new technologies and adapt to changing tools
- Proficiency in Microsoft Office Suite