Job Description
Launch your career in technology with TechSolutions Inc., a leading IT services provider in Jacksonville. We're seeking motivated Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our growing client base. This role offers comprehensive training, mentorship from senior engineers, and clear pathways for career advancement in a fast-paced environment. Join us to build foundational skills while supporting critical business operations.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Conduct routine system updates and security patches
- Train end-users on new technologies and best practices
- Support on-site and remote IT infrastructure maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to learn technical concepts quickly
- CompTIA A+ or similar certification preferred
- Valid Florida driver's license for occasional client visits