Job Description
Launch your tech career with TechStart Solutions Inc.! We're seeking motivated entry-level professionals to join our dynamic IT support team. This is your opportunity to gain hands-on experience in a fast-paced environment while working alongside industry experts. Our comprehensive training program ensures rapid skill development, and our collaborative culture fosters professional growth. Start tomorrow and build the foundation for your future in technology.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot desktop hardware/software systems
- Manage and resolve service tickets using ITSM tools
- Document technical procedures and knowledge base articles
- Assist with network security protocols and access management
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system maintenance and updates
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license and reliable transportation