Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to join our award-winning training program. As a remote-first company with Austin roots, you'll receive comprehensive hands-on training in network administration, cybersecurity fundamentals, and cloud technologies while supporting our enterprise clients. This full-time role offers growth pathways to senior positions and competitive benefits including health insurance, 401k matching, and professional development stipends. Our collaborative culture values curiosity and problem-solving, making it the perfect launchpad for tech newcomers.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues including Windows OS, macOS, and mobile devices
- Assist with network infrastructure setup, configuration, and monitoring under mentorship
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
- Collaborate with senior engineers on security incident response and system updates
- Participate in daily stand-ups and contribute to continuous improvement initiatives
- Complete mandatory training modules and certification prep (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent (required)
- Strong aptitude for learning technical concepts (no degree required)
- Excellent written and verbal communication skills
- Proficient with Microsoft Office and basic internet navigation
- Ability to troubleshoot logical problems systematically
- Customer service mindset with patience and empathy
- Self-motivated with ability to work independently in remote environment
- Valid US work authorization (required)