Job Description
Join TechSolutions Inc., a leading tech innovator in Boston's thriving tech ecosystem, as an Entry-Level IT Support Specialist. This is your gateway to a rewarding career in IT, offering hands-on experience with cutting-edge technology while supporting a dynamic team of professionals. We're seeking passionate individuals eager to grow their skills in a collaborative environment that values continuous learning and career development. Enjoy competitive benefits, mentorship from industry experts, and opportunities to work with Fortune 500 clients. Apply now to launch your IT career in America's premier tech hub!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document and troubleshoot system incidents using ticketing systems (ServiceNow/Jira)
- Assist with cybersecurity protocols including access management and patch updates
- Collaborate with cross-functional teams on IT infrastructure projects
- Deliver user training on new software and systems
- Monitor system performance and report anomalies to senior engineers
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- Familiarity with IT service management frameworks (ITIL preferred)
- CompTIA A+ or similar certification (in progress or recently obtained)
- Ability to lift 30 lbs for hardware installations
- Valid driver's license (for occasional off-site support)