Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in Charlotte's thriving tech hub! We're seeking passionate tech enthusiasts eager to grow in a supportive environment. As an Entry-Level IT Support Specialist, you'll be the backbone of our digital infrastructure while receiving mentorship from industry veterans. Enjoy competitive benefits, professional development funds, and opportunities to work with cutting-edge technologies. Apply today and transform your passion into profession!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize user requests
- Deploy and configure workstations, laptops, and peripherals
- Document IT processes and create user training materials
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventive maintenance
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365
- Ability to troubleshoot hardware and software issues independently
- Valid driver's license and reliable transportation
- Must be authorized to work in the US without sponsorship