Job Description
Launch your IT career with TechSolutions Inc., Columbus' leading tech innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. You'll gain hands-on experience in enterprise systems while contributing to cutting-edge projects. Enjoy comprehensive training, mentorship from industry experts, and a collaborative culture that values growth and innovation. Join us in shaping Columbus' tech future!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and troubleshoot technical problems
- Document IT processes, incidents, and resolutions
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on IT projects
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security practices
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- Customer service mindset with patience and empathy
- Ability to prioritize tasks in fast-paced environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional site visits