Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and launch your career in Philadelphia's thriving tech ecosystem! We're seeking motivated tech enthusiasts to provide critical infrastructure support to our dynamic client base. This role offers hands-on experience with cutting-edge technologies while fostering professional growth through mentorship and certification opportunities. Our collaborative culture values curiosity and innovation, making it the perfect environment for new IT graduates to thrive.
Responsibilities
- Provide Tier 1-2 technical support for desktop hardware, software, and peripheral devices
- Manage user accounts, permissions, and access controls in Active Directory
- Diagnose and resolve network connectivity issues across LAN/WAN environments
- Document all IT incidents, resolutions, and asset configurations in ServiceNow
- Assist with hardware/software deployments and system patching
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional customer service via phone, email, and remote support tools
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification
- 1-2 years of help desk or internship experience preferred
- Proficiency with Windows OS (10/11) and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with virtualization technologies (VMware/Hyper-V)
- Strong problem-solving and communication skills
- CompTIA A+ or Security+ certification a plus