Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in Houston's thriving tech ecosystem! We're seeking passionate tech enthusiasts ready to transform their theoretical knowledge into practical solutions. You'll work alongside industry veterans in a dynamic environment where innovation meets collaboration, providing critical IT infrastructure support to Fortune 500 clients. Our comprehensive training program ensures you develop cutting-edge skills while solving real-world challenges. Enjoy competitive compensation, flexible work arrangements, and clear growth pathways into cybersecurity, cloud architecture, or DevOps roles. If you're ready to build your future in Houston's booming tech sector, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across 500+ endpoints
- Deploy and configure Windows 10/11 workstations using SCCM and Active Directory
- Assist with cloud infrastructure monitoring and basic AWS/Azure troubleshooting
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex system outages
- Implement cybersecurity best practices including endpoint protection and access controls
- Participate in IT asset management and lifecycle optimization projects
Qualifications
- Associate's degree in Computer Science, IT, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with cloud platforms (AWS/Azure) and virtualization technologies
- Strong problem-solving abilities with customer service mindset
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Ability to lift 30lbs and work in occasional server room environments