Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we empower tomorrow's innovators through cutting-edge IT infrastructure and mentorship. You'll gain hands-on experience with enterprise systems while supporting our Los Angeles headquarters.
We offer comprehensive training, career advancement opportunities, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Manage user accounts, permissions, and access controls via Active Directory
- Install, configure, and maintain network printers, scanners, and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Assist with onboarding/offboarding of employees and equipment lifecycle management
- Monitor ticket queues via ServiceNow and maintain SLA compliance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows 10/11, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and customer service skills
- Ability to lift 30lbs for hardware deployments
- Valid California driver's license required for occasional site visits