Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! TechFlow Solutions is urgently hiring passionate individuals to provide critical technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while receiving comprehensive training and mentorship from industry experts.
We offer a collaborative environment where your growth matters. As part of our 24/7 operations team, you'll solve complex challenges, develop troubleshooting expertise, and build a foundation for long-term career advancement in IT. Perfect for recent graduates or career changers eager to make an impact!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues across diverse client environments
- Diagnose and resolve system malfunctions using remote access tools and on-site interventions
- Install, configure, and maintain desktops, laptops, servers, and peripheral devices
- Document all technical issues, resolutions, and asset management in ITSM systems
- Collaborate with senior engineers to escalate complex incidents and implement solutions
- Support cybersecurity protocols including patch management and access control
- Conduct user training on new technologies and system best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Customer service mindset with exceptional problem-solving abilities
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to work flexible hours including occasional weekend/on-call rotations
- Valid driver's license and reliable transportation for client site visits