Job Description
Join our dynamic IT team in New Orleans as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals ready to launch their tech careers. This full-time role offers hands-on experience with cutting-edge infrastructure while supporting diverse business operations. Perfect for recent graduates or career changers with basic technical aptitude. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts and basic network configurations
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior team on cybersecurity protocols and compliance
- Support office AV equipment and video conferencing systems
- Assist with software deployment and patch management cycles
Qualifications
- Associate degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently and prioritize tasks
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Valid Louisiana driver's license for occasional site visits