Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Wichita! We're urgently seeking tech-savvy individuals passionate about solving problems and supporting our growing organization. This role offers hands-on experience in network administration, system troubleshooting, and user support within a collaborative environment. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy competitive benefits, mentorship opportunities, and a chance to build your career in Kansas's thriving tech hub.
Responsibilities
- Provide desktop and laptop support including hardware/software troubleshooting
- Assist with network infrastructure monitoring and maintenance
- Manage user accounts and access permissions in Active Directory
- Document technical issues and resolutions in ticketing systems
- Install and configure operating systems and applications
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on technology best practices
- Participate in after-hours on-call rotation (1-2 nights/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional off-site support
- US citizenship or permanent residency required