Job Description
Join TechNova Solutions' dynamic IT team as an Entry Level IT Support Specialist! We're urgently hiring motivated tech enthusiasts to provide critical infrastructure support in our Minneapolis headquarters. This is your gateway to a thriving IT career with hands-on experience in enterprise systems, network security, and user-centric solutions. Enjoy competitive benefits, mentorship from senior engineers, and rapid advancement opportunities in a collaborative environment.
Why TechNova? Named Minnesota's Best Workplace 2023, we invest heavily in talent development through our TechLaunch program – 87% of entry-level staff receive promotions within 18 months. Work with cutting-edge technologies including Microsoft Azure, Cisco infrastructure, and ServiceNow ITSM platforms.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person service desk
- Deploy and configure Windows 10/11 workstations, peripherals, and enterprise software
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document technical processes using ITSM tools and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability scanning and patch management
- Assist with cloud migrations and hybrid environment troubleshooting
- Participate in after-hours on-call rotation (1:5 rotation)
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Experience with Windows OS, Active Directory, and basic networking concepts
- Strong problem-solving skills with ability to diagnose hardware/software issues
- Excellent written/verbal communication and customer service aptitude
- Basic knowledge of cloud platforms (Azure/AWS) preferred
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional site visits