Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to join our Miami headquarters. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts. Our fast-paced environment offers rapid growth opportunities and comprehensive training programs. Don't miss this urgent opening to build a solid foundation in IT infrastructure, cybersecurity fundamentals, and enterprise-level support operations. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Deploy and configure desktops, laptops, and peripherals
- Assist with cybersecurity protocols including access management and patch updates
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional equipment transport
- Eligibility to work in the United States