Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Raleigh's thriving tech hub! We're urgently seeking passionate tech enthusiasts to provide exceptional user support, troubleshoot systems, and maintain our cutting-edge infrastructure. This is your chance to work alongside industry experts while building foundational skills in networking, security, and cloud technologies. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment that values growth and innovation.
Responsibilities
- Provide responsive technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain service desk tickets
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform preventative maintenance
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work in a server environment
- Valid North Carolina driver's license required
- US citizenship or permanent residency required