Job Description
Urgent Opening for Entry-Level IT Professionals in Virginia Beach! TechNova Solutions is actively seeking passionate tech enthusiasts to join our dynamic IT support team. This is your golden ticket to launch your career in information technology with hands-on experience in enterprise systems, network infrastructure, and user support. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Don't miss this opportunity to grow with a forward-thinking company committed to your professional development!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain service ticket systems
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 30 lbs for hardware maintenance
- Valid driver's license for occasional site visits
- Must be available for occasional weekend on-call rotations