Job Description
Join TechWave Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate individuals to provide critical technical support to our growing client base in Long Beach. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. Our dynamic environment offers rapid career growth, competitive benefits, and mentorship programs designed to accelerate your professional development.
Why TechWave Solutions? We're a rapidly expanding IT services firm specializing in cloud infrastructure and cybersecurity solutions. Our team culture emphasizes innovation, collaboration, and continuous learning. As an entry-level team member, you'll receive comprehensive training and exposure to enterprise-level technologies.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on network and security initiatives
- Conduct routine system maintenance and patch management
- Train end-users on new software and security protocols
- Participate in after-hours on-call rotation (1x monthly)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 3 months)
- Basic knowledge of Windows OS, networking fundamentals, and security best practices
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation for client site visits
- Ability to lift 30 lbs for equipment installation/maintenance