Job Description
Join our dynamic IT team at NexusTech Solutions, where innovation meets opportunity! We're urgently seeking passionate Entry-Level IT Support Specialists to drive our digital transformation in Sacramento. This hybrid role offers rapid growth, mentorship from industry veterans, and hands-on experience with cutting-edge technologies. If you're eager to launch your tech career in a collaborative environment that values fresh perspectives, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across 150+ employees
- Deploy and configure Windows/macOS workstations, mobile devices, and peripherals
- Monitor and maintain cybersecurity protocols including endpoint protection systems
- Document IT assets, incidents, and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on infrastructure projects like cloud migrations
- Conduct user training on Microsoft 365 and security best practices
- Assist with AV setup for hybrid meetings and events
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and basic networking concepts
- Strong troubleshooting methodology and customer service orientation
- Experience with ticketing systems (ServiceNow preferred)
- Basic knowledge of cloud platforms (Azure/O365)
- Valid California driver's license for occasional off-site support