Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your gateway to a rewarding career in Information Technology with hands-on training and growth opportunities.
At Innovatech Solutions, we foster a collaborative environment where your problem-solving skills shine. You'll work alongside industry experts while maintaining our cutting-edge systems and ensuring seamless operations across all departments.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Provide Tier 1/2 technical support via phone, email, and in-person assistance
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Document technical procedures and maintain asset inventory systems
- Collaborate with senior IT staff on infrastructure projects
- Implement security protocols and data backup procedures
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware and software issues methodically
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license with reliable transportation