Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists in Albuquerque to provide critical technical assistance to our clients. This is a rare opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working with cutting-edge technologies. Enjoy competitive pay, comprehensive benefits, and a clear path for professional growth within our rapidly expanding organization.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide remote and on-site technical support to enterprise clients
- Install, configure, and maintain network infrastructure components
- Create and maintain technical documentation for IT systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT engineers on complex system implementations
- Manage ticket queues and prioritize urgent technical requests
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Proficiency in Windows OS troubleshooting and Active Directory
- Strong problem-solving skills with customer service focus
- Ability to work independently and manage multiple priorities
- Valid driver's license for occasional client site visits
- Eagerness to learn and adapt to new technologies