Job Description
Join our dynamic IT team at NexusTech Solutions and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your chance to gain hands-on experience in a fast-paced environment while working alongside industry professionals. We offer comprehensive training, career advancement opportunities, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and access permissions
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service via phone, email, and chat
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Willingness to work occasional off-hours for system maintenance