Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your technology career in the heart of Dallas! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while providing a clear path for professional growth. Enjoy a collaborative environment with mentorship opportunities, competitive benefits, and the chance to solve real-world tech challenges.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/Linux workstations and peripheral devices
- Document all IT incidents, resolutions, and asset updates in ServiceNow
- Collaborate with senior engineers on system upgrades and security patch deployments
- Assist with onboarding new employees and setup of IT equipment
- Monitor network performance using tools like SolarWinds and Nagios
- Participate in IT asset management and inventory audits
Qualifications
- Associate's degree in Computer Science or related field (or equivalent experience)
- 1-2 years of hands-on IT experience helpdesk, internship, or lab environments
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency with Windows OS, Active Directory, and Office 365
- Basic understanding of TCP/IP networking concepts and protocols
- Strong problem-solving abilities with customer service mindset
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in a fast-paced environment