Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in sunny San Diego! TechSolutions Inc. is seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll gain hands-on experience with cutting-edge systems while supporting our 500+ employees. We offer mentorship programs, flexible work options, and opportunities for growth into specialized IT tracks. Our downtown office features collaborative spaces, modern equipment, and a vibrant startup culture. Perfect for recent graduates or career-changers with foundational tech skills!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via ticket system and phone
- Deploy and configure desktops, laptops, and mobile devices across the organization
- Assist with cybersecurity best practices including password management and data protection
- Document IT procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Manage inventory of IT assets and coordinate vendor relationships
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ or similar certification preferred (not required)
- Proficiency with Microsoft Office 365 and cloud platforms (Azure/GCP a plus)
- Ability to lift 30 lbs for equipment installation tasks
- Valid driver's license for occasional site visits