Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Philadelphia! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll gain hands-on experience with cutting-edge infrastructure while supporting 500+ employees across our downtown headquarters. Our comprehensive training program will accelerate your growth in networking, security, and system administration. Enjoy a collaborative culture with mentorship from senior engineers, flexible work options, and opportunities for professional certifications. Perfect for recent graduates or career changers with foundational tech skills!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor system health and perform proactive maintenance
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on technology implementations
- Assist with security protocols and access management
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs and work in server environments
- Valid driver's license for occasional off-site support