Job Description
Launch your tech career in NYC with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, solving technical challenges and empowering colleagues with seamless technology experiences. Our comprehensive training program ensures rapid skill development while working on cutting-edge systems in a collaborative, growth-oriented environment. If you're eager to transform your theoretical knowledge into practical expertise, this is your gateway to a thriving IT career in the heart of Manhattan.
Responsibilities
- Provide first-line technical support for hardware/software issues across 500+ endpoints
- Manage and resolve ticket requests via ServiceNow with SLA adherence
- Deploy and configure Windows/macOS systems using SCCM/JAMF
- Assist with network administration tasks including VLAN management
- Document IT procedures and create knowledge base articles
- Conduct cybersecurity awareness training for employees
- Collaborate with vendors on hardware/software procurement
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification (or willingness to obtain within 90 days)
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to lift 30lbs and work in varied office environments
- Valid driver's license for occasional equipment transport