Job Description
Join TechSolutions Pro as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide critical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and clear pathways for career advancement in our dynamic, innovation-driven environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS systems
- Provide remote and on-site technical support for employees and clients
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Install, configure, and maintain network infrastructure components
- Document technical procedures and create user training materials
- Collaborate with senior engineers on system upgrades and security protocols
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Active Directory, DNS, and DHCP protocols
- Familiarity with cloud platforms (AWS/Azure) and SaaS applications
- Strong troubleshooting skills for Windows 10/11 and iOS/Android devices
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Ability to lift 30lbs and work in server environments