Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Arlington, TX. As a cornerstone of our technical operations, you'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to growth in cybersecurity, cloud infrastructure, or systems administration. Our collaborative culture rewards innovation and continuous learning—apply today and transform your passion for technology into a professional future!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Deploy and configure desktops, laptops, and mobile devices
- Document tickets, solutions, and standard operating procedures
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Basic knowledge of Windows OS, Active Directory, and networking
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to lift 25 lbs for hardware installations
- Valid driver's license and reliable transportation