Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts ready to provide exceptional support to our growing Minneapolis-based client base. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your professional development. This role offers structured training programs, clear career progression paths, and the opportunity to build a robust technical foundation in a collaborative environment.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage user accounts, permissions, and access controls using Active Directory
- Document support tickets, solutions, and standard operating procedures in ServiceNow
- Collaborate with senior engineers on complex system implementations and migrations
- Conduct regular hardware/software audits and system maintenance tasks
- Participate in IT security awareness initiatives and best practice implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Microsoft Office suite
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and prioritize tasks in a fast-paced environment
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation for occasional site visits