Job Description
Join TechNova Solutions' dynamic IT team as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Atlanta's thriving tech hub. This role offers hands-on experience with enterprise systems, mentorship from senior engineers, and a clear path to growth. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees including hardware troubleshooting, software installations, and network connectivity issues
- Manage helpdesk tickets via ServiceNow with 99% resolution SLA adherence
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with cybersecurity initiatives including phishing simulations and endpoint protection
- Document SOPs and create knowledge base articles for IT self-service portal
- Collaborate with cross-functional teams on system upgrades and migration projects
- Participate in 24/7 on-call rotation bi-weekly
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with customer service aptitude
- Ability to lift 30lbs for equipment deployments
- Valid driver's license for occasional site visits