Job Description
Launch your IT career with FedEx, a global logistics leader! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Memphis team. As the first point of contact for technical issues, you'll empower colleagues with seamless digital solutions while growing your expertise in enterprise systems. Enjoy comprehensive training, mentorship from industry experts, and a pathway to advanced certifications. This hybrid role offers competitive compensation, full benefits, and opportunities for rapid career progression in our state-of-the-art technology hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for enterprise applications (Office 365, Active Directory)
- Document incidents and solutions using ITSM tools (ServiceNow)
- Assist with network infrastructure monitoring and basic troubleshooting
- Deploy and configure end-user devices (laptops, peripherals)
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1+ years of technical support experience or relevant internship
- CompTIA A+ or Network+ certification (or equivalent knowledge)
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking
- Strong problem-solving skills with customer service mindset
- Ability to lift 25 lbs and work flexible hours
- Basic scripting knowledge (PowerShell/Bash) preferred
- Valid driver's license required