Job Description
Join TechNex Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base in Las Vegas. This role offers hands-on experience with cutting-edge systems while working in a collaborative, fast-paced environment. Enjoy comprehensive training, career advancement opportunities, and a vibrant startup culture in the heart of Las Vegas.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk tickets using ServiceNow platform
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and user access management
- Collaborate with senior engineers on complex technical solutions
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills and customer service aptitude
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation