Job Description
Join TechSolutions Northwest as an Entry-Level IT Support Specialist and kickstart your career in Portland's thriving tech scene. We're seeking motivated tech enthusiasts eager to grow while supporting our innovative clients. This hybrid role offers mentorship, hands-on experience with cutting-edge systems, and a clear path to advancement. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values continuous learning. Apply today to join our dynamic team and transform your passion for technology into a rewarding career.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Document ticket resolutions in ITSM systems (ServiceNow/Jira)
- Assist with network administration tasks including firewall configuration and VPN setup
- Collaborate with senior engineers on complex system deployments
- Conduct user training sessions on new technologies and security protocols
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Active Directory, DNS, and DHCP
- Experience with cloud platforms (AWS/Azure/GCP) fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work in server environments
- Valid Oregon driver's license for occasional site visits