Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic team in Oklahoma City. As an IT Support Specialist, you'll provide critical technical assistance to our growing client base while receiving hands-on training from industry experts. Our collaborative environment fosters professional growth with mentorship programs and certification opportunities. If you're eager to build a foundation in IT infrastructure and customer service, this is your gateway to a thriving career in technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and access permissions in Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and escalate critical incidents
- Deliver exceptional customer service via phone, email, and remote support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (not required)
- Valid driver's license with reliable transportation
- Passion for technology and continuous learning